Jerusalem Municipality - Requests Status System
In this project, we created the UX characterization and design for a status of requests system. This digital tool caters to a wide range of audiences: residents, contractors, business owners, and anyone interested in filing a request or has filed one in the past and allows users to locate their requests via various parameters and check its status.
Key features made available to the user:
-
The expected time of completion for each stage
-
Indication of requirements and missing data
-
New added timeline points when necessary
-
Future requirements and dated milestones
-
An option to register for User notifications
Research as key to visuality
Thanks to in-depth user research and interviews with city officials, we came up with a powerful product suitable for creating the various system tools. The research conclusions led us to make important decisions and establish which values we should supply to the user. We decided on a visual method of a timeline when on it we placed tools of orientation, flexibility and guidance at every stage.
